How to Fix "The License Is Invalid" Error on VXDIAG VCX NANO for GM?

If your VXDIAG VCX NANO for GM shows the error message:
"The license is invalid, please update or contact the dealer to confirm this is a valid device," follow these steps:

The license is invalid, please update or contact the dealer to confirm this is a valid device
(The screenshot is provided by our user.)

It can be seen that the customer has downloaded the latest version of VX Manager V1.8.9.0601, so the issue is not related to the software version.

 

VX Manager V1.8.9.0601

Here are some solve steps:

  1. Switch Network: Connect to a different network, such as a mobile hotspot, and retry updating the license.
  2. Reconnect Device: Unplug the device, wait 3 minutes, reconnect, and try again.
  3. Update License: Open VX Manager, go to "Update License," and ensure your connection is stable.

If the issue persists, provide your order number and contact us via: