Problem:
Users have encountered an issue with the VXDIAG VCX SE PSA Diagbox 9.85 failing to connect to a Citroen DS2. The software attempts to search for the VCI, but then it indicates that the license is invalid. This happens despite the PSA license being activated and both firmware and license being up-to-date.
Solution Identified:
A VXDIAG engineer conducted remote support to diagnose the problem. The engineer discovered that numerous software applications on the user's computer were conflicting with the Diagbox software.
Recommended Solution:
Due to the separate driver requirement for the VXDIAG PSA scanner to function with Diagbox, it is advised to install the Diagbox software on a separate laptop. This isolation helps to prevent conflicts with other software installed on the same machine.
By following this recommendation, users should be able to resolve the license invalid issue and successfully connect their Citroen DS2.
Summary:
To avoid the VXDIAG PSA Diagbox license invalid issue, ensure that Diagbox software is installed on a dedicated laptop. This will help avoid conflicts with other software, ensuring smooth operation and connectivity.
