Dear Friend,
Thank you for your message. According to the official recommendation from Volvo, the VIDA software is only compatible with Windows 7 32-bit systems. It does not support virtual machines or Windows Home Edition. We would suggest that you change your operating system and try running the software again. Additionally, if there are other diagnostic software programs or drivers present on your computer, they may cause conflicts with VIDA.
Please feel free to let us know if you have any further questions.
Best regards,