I have not been able to use it yet. I am not able to download the software. Where do I find technical suport?
リンクからダウンロードしたソフトウエアが作動しませんでした
お客様、
ソフトウェアが作動しないとのフィードバックありがとうございます。
お手数ですが、作動しないのは VX Manager か診断ソフトウェアか、具体的な問題(エラーメッセージ等)をお知らせください。
詳細がないと解決支援が難しいため、テクニカルサポートメール SUPPORT@VXDIAG.COM まで、問題のスクリーンショットを添付してお問い合わせください。
ご理解とご協力をお願いします。
敬具
i have been trying to return the poor product, your email when sent comes back undeliverable. the software will not load i have tried for several days keep getting error code 1 on the usage of the software.
Dear Friend,
Thank you for your feedback. We offer multiple channels to receive your inquiries, and we can confirm that our email inbox is fully functional. You may also reach us via online chat, but unfortunately, we have not received any messages from you through either channel prior to this.
Regarding the error code '1' you encountered with the software, we kindly ask you to carefully review the detailed tutorial guide we sent to you on November 13th. This issue likely arises because the required VX Manager driver has not been installed—our electronic device user manual also clearly outlines the relevant operation process:
https://vxdiag.com/pages/vxdiag-device-user-manual
Should you have any further questions, please feel free to contact us. If you continue to experience email delivery issues, online chat is always available as an alternative channel.
We are committed to assisting you with resolving this matter promptly.
Best regards,
Doesnt work
Dear Friend,
Thank you for your feedback. However, we sent you multiple emails on November 5th requesting the necessary information to activate your device. Regrettably, we have not yet received a response from you, which has resulted in your device remaining in an unactivated state.
If you are able to view this message, please contact us promptly via email at support@vxdiag.com.
Best regards,


