Hi Robert, we're sorry to hear about your frustration. However, before this review was posted, our support team had already sent you the software link and contacted you to follow up on your issue. We apologize if our response was delayed over the weekend, but please be assured that your case has not been ignored. We provide lifetime technical support for all purchases made through our website and are committed to helping you resolve the issue with your Lexus SC430. We welcome you to continue working with our team so we can investigate this further.