The March 2026 version of the Mercedes-Benz XENTRY diagnostic software has now been released. The corresponding dri...
No instructions included, have emailed support MULTIPLE times for assistance and received NO response. This is even after I had to purchase a 2nd one after none of us could find the info from my first order. I AM hoping that my experience is just a one-off, but who really knows. I probably would be going through far less headache just paying GM the $1,000 to get my car done at this point as I am now TWO units in and STILL do NOT have any assistance from this company and STILL have not been able to get my car done. I should've just returned BOTH of my purchases & gone to the dealership since now I'm out what I've paid this company, too.
When I first bought the device, I was told that I'd also get access to the Techstream software. I never got it. In fact, replied to the order to info@ and got no reply back. I tried contacting support@ multiple times without any response. This has been a very poor experience. I'd like to return this device.
Hi there, we’re truly sorry for your frustrating experience. We couldn’t locate your previous emails in our inbox, so there may have been a misunderstanding or an email delivery issue. We would never intentionally ignore your requests for support. We’ve just sent the software download link to your order email address. Please check your inbox and spam/junk folder. If you have any trouble downloading or installing the software, please contact us anytime. We’re here to help and want to make things right!
Adaptern fungerar bra. Dålig kommunikation med säljare som har inte kunnat hjälpa med nedanstående problem. Licenserna i VX Manager faller bort hela tiden, så varje gång måste man vänta på att de återställs innan man kan igen använda adaptern. Irriterande
Hej Vikshef! Vi beklagar verkligen frustrationen som problemet har orsakat. Vi kunde inte hitta ditt tidigare meddelande i vår supportinkorg. Skulle du vänligen kunna berätta vilken e-postadress du använde och via vilken kanal du kontaktade oss? Då kan vi följa upp ärendet på bästa sätt. Vi har precis kontaktat dig via e-post och hoppas få möjlighet att hjälpa dig att lösa licensproblemet så snart som möjligt. Din nöjdhet är viktig för oss, och vi finns här för att hjälpa dig!
