The March 2026 version of the Mercedes-Benz XENTRY diagnostic software has now been released. The corresponding dri...
No instructions included, have emailed support MULTIPLE times for assistance and received NO response. This is even after I had to purchase a 2nd one after none of us could find the info from my first order. I AM hoping that my experience is just a one-off, but who really knows. I probably would be going through far less headache just paying GM the $1,000 to get my car done at this point as I am now TWO units in and STILL do NOT have any assistance from this company and STILL have not been able to get my car done. I should've just returned BOTH of my purchases & gone to the dealership since now I'm out what I've paid this company, too.
Hi Ashlee, we’re truly sorry to hear about your frustrating experience. We’ve checked our support inbox but couldn’t find any emails or messages from you, and we could only locate one order under your details. Could you please let us know how and where you contacted us? There may have been an email delivery issue or a misunderstanding.
We provide lifetime technical support and genuinely want to help you get your device working. Please make sure to contact us through our official support email, support@vxdiag.com, or the live chat window at the bottom-right of our website. Our team has also reached out to your order email address, hoping to assist you as soon as possible. We truly value your experience and look forward to resolving this with you!
When I first bought the device, I was told that I'd also get access to the Techstream software. I never got it. In fact, replied to the order to info@ and got no reply back. I tried contacting support@ multiple times without any response. This has been a very poor experience. I'd like to return this device.
Hi there, we’re truly sorry for your frustrating experience. We couldn’t locate your previous emails in our inbox, so there may have been a misunderstanding or an email delivery issue. We would never intentionally ignore your requests for support. We’ve just sent the software download link to your order email address. Please check your inbox and spam/junk folder. If you have any trouble downloading or installing the software, please contact us anytime. We’re here to help and want to make things right!
It doesn't work out of the box
Hi Martin, we’re sorry to hear that you’ve had difficulty getting the device to work out of the box. Could you please share a little more detail about the issue you encountered? We’d really appreciate the opportunity to understand what went wrong and help you resolve it as quickly as possible. Please feel free to contact us at support@vxdiag.com or leave us a message through the live chat window on our website. We provide lifetime technical support and are always happy to help!
