Dear Friend,
We hope this message finds you well.
We have been actively monitoring the status of your package and noticed that it appears to be delayed for unknown reasons. Unfortunately, the package can no longer be recalled or intercepted at this stage.
At our company, we always strive to prioritize our customers' satisfaction and ensure a positive experience. We previously reached out to you via email to discuss potential solutions—whether that involves resending a new package or processing a full refund—and we remain committed to protecting your rights as a customer.
However, we have not yet received a response from you. Could you please check your email and let us know how you would like us to proceed?
We look forward to your reply and are here to assist you in resolving this matter promptly.
Best regards,