i have been trying to return the poor product, your email when sent comes back undeliverable. the software will not load i have tried for several days keep getting error code 1 on the usage of the software.
Dear Friend,
Thank you for your feedback. We offer multiple channels to receive your inquiries, and we can confirm that our email inbox is fully functional. You may also reach us via online chat, but unfortunately, we have not received any messages from you through either channel prior to this.
Regarding the error code '1' you encountered with the software, we kindly ask you to carefully review the detailed tutorial guide we sent to you on November 13th. This issue likely arises because the required VX Manager driver has not been installed—our electronic device user manual also clearly outlines the relevant operation process:
https://vxdiag.com/pages/vxdiag-device-user-manual
Should you have any further questions, please feel free to contact us. If you continue to experience email delivery issues, online chat is always available as an alternative channel.
We are committed to assisting you with resolving this matter promptly.
Best regards,
Doesnt work
Dear Friend,
Thank you for your feedback. However, we sent you multiple emails on November 5th requesting the necessary information to activate your device. Regrettably, we have not yet received a response from you, which has resulted in your device remaining in an unactivated state.
If you are able to view this message, please contact us promptly via email at support@vxdiag.com.
Best regards,
The shipping is very slow. I still haven't received my VXDIAG VCX NANO. I tried to contact the shipping carrier, but I haven't received a response.
Dear Friend,
We sincerely apologize for the unpleasant shopping experience and the logistics delay you have encountered.
Your delivery address is in Peru. Recently, the local customs has adjusted the clearance process for imported electronic devices. Meanwhile, the last-mile carrier Serpost is facing a surge in orders (over 50% increase) during the peak season, which has led to delays in package delivery. We have urgently requested the carrier to prioritize your delivery. Currently, the package is in the 'Local carrier on the way' status (the latest tracking information shows it was on its way to the destination on November 17th) and is expected to be delivered shortly.
For your VXDIAG VCX NANO, we promise to provide exclusive software activation guidance as soon as the package is delivered to ensure you can use the device smoothly. If you have any other questions or need further assistance, please feel free to contact us at any time, and we will do our best to help.
Once again, we apologize for the logistics delay and appreciate your understanding and patience.
Best regards,
November 19 Update: Your package has been successfully delivered. Please feel free to contact us if you have any other questions.







