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The shipping is very slow. I still haven't received my VXDIAG VCX NANO. I tried to contact the shipping carrier, but I haven't received a response.
Dear Friend,
We sincerely apologize for the unpleasant shopping experience and the logistics delay you have encountered.
Your delivery address is in Peru. Recently, the local customs has adjusted the clearance process for imported electronic devices. Meanwhile, the last-mile carrier Serpost is facing a surge in orders (over 50% increase) during the peak season, which has led to delays in package delivery. We have urgently requested the carrier to prioritize your delivery. Currently, the package is in the 'Local carrier on the way' status (the latest tracking information shows it was on its way to the destination on November 17th) and is expected to be delivered shortly.
For your VXDIAG VCX NANO, we promise to provide exclusive software activation guidance as soon as the package is delivered to ensure you can use the device smoothly. If you have any other questions or need further assistance, please feel free to contact us at any time, and we will do our best to help.
Once again, we apologize for the logistics delay and appreciate your understanding and patience.
Best regards,
Merci . Jai bien reçu ma commande
Tout marche bien
Verry good product, excelent support, arrives în 2 week, recomandation 100% !
Hope to get a tiny discount when i buy next product.
Dear Friend,
Greetings! We’re thrilled to receive your wonderful review and sincere thanks for your support.
We’re committed to maintaining our high-quality products and excellent customer service for you in future purchases. As a loyal VXDIAG customer, you can contact us in advance to get your personal exclusive discount before your next order.
Wishing you all the best in everything you do! If you have any needs or questions, feel free to reach out anytime.
Best regards,
I still havent had any luck downloading it on my computer the allscanner downloaded but said disconnected and im still without a vehical😢
Dear Friend,
Thank you for your feedback. However, there may be a misunderstanding here.
We have reviewed our email correspondence records and found that we did not receive any prior feedback from you regarding issues. On the contrary, we sent you workable software installation tutorials on October 11th and 16th respectively. These tutorials included detailed materials such as videos and documents to guide you through the process.
Unfortunately, we have not received any response from you since then. Could you please confirm whether you have received the aforementioned information?
If you encounter any problems, you are also welcome to contact us via email at support@vxdiag.com. Please include a detailed description of your issue and relevant screenshots, and our professional team will assist you in resolving the problem promptly.
Thank you for your cooperation.
Best regards,
Update: As of November 11, 2025, we still haven't received your feedback. Has the issue been resolved? If you're still experiencing problems, please send a detailed description of the issue along with relevant screenshots to support@vxdiag.com. Thank you for your attention.