Hi, this is Evelyn. Thank you for your feedback, and I have been staying in contact with you regarding your order.
According to the latest tracking update, your package has already arrived at the local delivery depot and is currently showing “Item held at delivery depot.” International shipping usually takes around 9–14 business days, and island areas may require additional time.
Please kindly check my email for the latest update, and we hope we can keep communicating to help you receive your package smoothly. We truly appreciate your patience and support.