Post purchase support has been non existent in spite of repeated attempts, making the product an experience player weight
We’re sorry to hear that you had this experience. We checked our support email and website chat records, but unfortunately couldn’t find any previous messages from you regarding this order.
Could you please let us know which channel you contacted us through and what issue you were experiencing with the VXDIAG VCX NANO for GM? Please contact our support team directly at support@vxdiag.com so we can assist you further.
We’d be happy to look into the issue and help you get the device working properly.
It works great. The technical team were really helpful with supporting me with the setup. Love it!
A lot of problems to connect between vxdiag and pc because I’m using Toyota techstream virtual box. The vx manager does not accept usb virtualbox which is automatically connected, and get failure. I need to load vx manager and then delete usb virtualbox in usb connection manager. And then require to download an driver to enable vxdiag to communicate to techstream. It is a lot of hassle.
Hi Dag, thank you for your feedback. We understand the issues you're experiencing and recommend following our detailed setup guides or contacting support for assistance. Please find the user manual and connection instructions below for your reference.
[https://vxdiag.com/pages/vxdiag-device-user-manual]
[https://vxdiag.com/pages/how-to-connect-devices]
The device driver is required for proper operation. If you need the driver download link, feel free to contact us. We're here to help resolve these problems.