VXDIAG FD for GM Not Showing License in VX Manager? Here’s How to Fix It
The VXDIAG FD for GM is a reliable tool for diagnosing GM vehicles, but occasionally, users encounter licensing issues in the VX Manager software. This guide will show you how to troubleshoot and resolve these issues, including firmware updates and license activation. This solution is also applicable to devices like the VXDIAG Nano for GM.
(Screenshot of the problem details provided to our customer)
Understanding the Issue
A common problem reported by users is that the device does not display a valid license in VX Manager, rendering it inoperable. Even after reinstalling the software, the license may still not appear, preventing diagnostic or programming tasks.
Fortunately, this issue can usually be resolved by updating the firmware and authorizing the license on the device.
Solution: Firmware Update and License Authorization
Whether you're using the VXDIAG FD for GM, VXDIAG Nano for GM, or other VXDIAG vcx device, follow these steps to update the firmware and authorize the license:
Steps to Resolve the Issue
- Ensure your device is powered by connecting it to a vehicle's OBD-II port or an external power source.
- You need update Firmware. Open the VX Manager software on your computer.
- Verify that the device is properly connected and recognized by the software.
- Go to the "Firmware Upgrade" section and click "Update." Allow the update to complete without interruptions.
- Navigate to the "Authorization Management" section and activate the license if it is not already active.
Once you’ve completed these steps, your VXDIAG FD for GM or other VXDIAG devices should work correctly.
Additional Tips
If the issue persists, contact your seller to check if they can provide software pre-installed on a hard drive or USB device. This approach can help avoid software installation errors and make the setup process easier.
We don't provide the Hard drive and USB device.
When to Contact Support
If you continue to experience difficulties, provide your order number from our official website and contact our team via live chat or email at support@vxdiag.com.
Q&A Section
Q1: How do I ensure my VXDIAG device is updated?
A: Open VX Manager, connect your device, and go to the "Firmware Upgrade" section to check for and install updates. Also, verify the license in the "Authorization Management" section. This is a tutorial from the vxdiag.com official website: https://vxdiag.com/pages/firmware-update
Q2: Can I use the VXDIAG FD for GM with non-GM vehicles?
A: The VXDIAG FD for GM is specifically designed for GM vehicles. For other brands, please consider using the SE or Plus series of VXDIAG tools.
Q3: What should I do if the license still doesn’t appear after following the steps?
A: Contact your seller support for assistance. Please be sure to include your device serial number and order and issue details for faster resolution.
