What to Do If You Encounter "License is Invalid" or "Firmware Upgrade Failed" Errors with VXDIAG VCX FD for GM?
Some users may encounter the following error messages when using the VXDIAG VCX FD for GM device:
- "License is invalid"
- "Firmware upgrade failed"
(The screenshots provided by our user)
As shown in the screenshot, the root cause of the issue appears to be the use of the standard version of VX Manager (V1.8.9.0601), instead of the version specifically optimized for FD devices.
Solution
To ensure proper connection between the device and the software, please follow these steps:
-
Visit the Download Page
Please visit the VXDIAG official quick start guide page and download the VX Manager version specifically designed for FD devices:
VXDIAG Quick Start Guide
-
Reconnect the Device
After installation, restart the software and reconnect the device. At this point, the device should be recognized properly, and you can proceed with the diagnostics.
Why You Need the Dedicated Version
The standard version of VX Manager may not fully support the advanced features of the FD device. The dedicated version ensures seamless integration between the software and the device, preventing connection issues or limited functionality.
If the Problem Persists
If the issue remains after following the steps above, please feel free to contact our technical support team support@vxdiag.com. We are committed to helping you resolve the issue and ensuring your device operates smoothly.
