If you’re using the VXDIAG VCX FD for Ford/Mazda with models like Ford S-Max 2011, Fiesta 2005, or Focus 2010, and encounter IDS software blue screen or failure to recognize the vehicle, we’ve got the solution based on our engineers’ remote diagnostics.
Root Causes Identified
After remote inspection, our team found two key issues:
- Too many software programs installed on your computer, leading to software conflicts that disrupt IDS operation.
- 360 Antivirus (or similar security tools) deleting critical data files from the offline software, causing functional failures.
Step-by-Step Solution
- Use a dedicated computer for IDS software installation (no other unnecessary programs allowed).
- Fully disable all antivirus software and firewalls on the dedicated computer before installation.
- Reinstall the IDS software on the clean, dedicated computer following the official guide.
This setup eliminates software conflicts and prevents security tools from interfering with the diagnostic software, ensuring smooth connection and operation with your Ford vehicles.
If you still face issues after following these steps, feel free to contact our technical support for further remote assistance!
