Everything You Need to Know About VXDIAG in One Article
Whether you are a professional auto technician or a regular car owner, having an efficient and versatile diagnostic...
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I've tried everything and cannot get this device to work. Im using Surface Pro with Windos 11 Pro latest version. Car is 2004 Cadillac XLR. Please help?
Dear Friend,
Hello! First of all, we are truly sorry for the unsatisfactory experience we have caused you, and we are eager to help you resolve the problem as soon as possible.
To clarify the communication situation, we have rechecked our communication records and confirmed that we contacted you three times via our official email (support@vxdiag.com) on August 21st, 26th, and 27th. Each time, we also sent the software installation manual and usage notes required for the device, aiming to assist you in operating the device smoothly. However, up to now, we have not received any response from you regarding these three emails, so we cannot accurately determine whether you encountered an email reception issue or still have other questions about using the materials.
To help you resolve the problem in a targeted manner, we kindly ask you to take a moment to reply to this email and inform us of your actual situation. If you did not receive the emails we sent earlier, we can also resend the relevant materials to you immediately.
We are always committed to providing you with effective support and look forward to your reply so that we can assist you as soon as possible!
Best regards,
Device did not work. Multiple emails to their support email were ignored. Trying to get an RMA for refund has been an impossible task as they do not reply.
Hello friend,
First, we sincerely apologize for the unsatisfactory experience caused. We suspect a possible misunderstanding in communication and would like to clarify and resolve your concerns:
Material delivery: On August 21st, we sent the device’s software installation package, operation manual, and usage notes to you via official channels to ensure smooth use.
Email verification: We’ve checked all records (including trash) of our work email and have not received the 'multiple emails' you mentioned, nor any replies from you. Please confirm if you previously contacted our official email: support@vxdiag.com — this avoids undelivered messages due to incorrect addresses.
We have recontacted you via email and resent two key items: ① Screenshot of the August 21st material delivery proof (to confirm the record); ② The device’s software installation package. We hope these help you use the device normally and avoid further misunderstandings.
If you face issues receiving the email, using the materials, or have other questions, please contact us via the official email. We will respond and resolve the problem promptly.
Hello friends, I am VERY satisfied with the product, as well as with your competent support. Thank you very much. Best regards, Sven Warncke
I was actually able to bleed brakes on my 2012 prius without it constantly failing like with cheaper cables. On the 1st trycompletely worth every penny spent!
Its an excellent product with perfect service. My experience with VXDIAG has been really great.