Scam, order never delivered, seller refuses to give refund
Dear Friend,
We hope this message finds you well.
We have been actively monitoring the status of your package and noticed that it appears to be delayed for unknown reasons. Unfortunately, the package can no longer be recalled or intercepted at this stage.
At our company, we always strive to prioritize our customers' satisfaction and ensure a positive experience. We previously reached out to you via email to discuss potential solutions—whether that involves resending a new package or processing a full refund—and we remain committed to protecting your rights as a customer.
However, we have not yet received a response from you. Could you please check your email and let us know how you would like us to proceed?
We look forward to your reply and are here to assist you in resolving this matter promptly.
Best regards,
Because of the wrong description, I got a device I can’t use.
Nobody is answering my emails or WhatsApp. That is no customer support. At the moment, I wouldn’t buy anything here again.
Hi Friend,
We completely understand your concerns about not being able to find your newer GM vehicle model in the offline software. As we previously communicated via email, the offline version may not fully support diagnostic functions for the latest vehicle models.
To access complete functionality, we recommend obtaining an official GM software subscription account. Please rest assured that our hardware device fully supports connections with GM's authorized software.
Thank you for your attention to this matter. Should you have any further questions or need assistance, please feel free to reach out — we're always here to help.
Warm regards,
I’m not computer savvy but I managed to install and program my bcm. Thank you. If I can just about anyone else can!!