Renault Diagnostic Device Not Being Recognized

I purchased a diagnostic device from vxdiag.com to check and maintain my vehicle. However, when I connected the device to my computer, I ran into a problem: the device was not recognized and couldn’t connect properly. It prompted that I had not provided a client certificate or that the certificate was invalid.

After some investigation, I discovered that the issue was related to the driver. I needed to install RENAULT VCI Driver 1.8.9.0708.exe, but the device didn’t come with a CD for driver installation, which it should have.

I contacted VXDIAG customer support, and they informed me that I needed to download the VX MANAGER client to solve the issue. In the software, I found the option to install the Renault device driver.

Problem solved! In the end, everything worked out smoothly!

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Contact: support@vxdiag.com

works perfectly with no issues.

The first device I purchased was defective, so I needed to return it. After contacting customer service, I received an extremely prompt response, and I have now received my new device, which works perfectly with no issues.

Many thanks to the customer service team.

I received great help with the software installation. Many thanks to the customer service team.

The goods were also delivered exactly as promised.

I easily found the tool suitable for my 2008 Cadillac, and the ordering process was very straightforward. The goods were also delivered exactly as promised.

Thank you for inviting me to give a review.

Your service makes me feel that you are eager to have me as a customer of your company. I really appreciate that the software issues were handled quickly and fairly. I'm glad to see your company's name on the diagnostic tool I purchased-now I know who to contact in the future. Thank you for inviting me to give a review.

Fantastic service

Fantastic service, had everything i needed. Customer Service even called to make sure I could receive the package

How to Solve the Issue of Renault Diagnostic Device Not Being Recognized and Prompting a Missing Client Certificate?

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