问题：
使用 VXDIAG VCX SE BENZ 诊断工具大约三次后，它提示 VCI 许可证已过期，无法启动 09/2024 Xentry。我尝试使用桌面上的“VCI Recovery”工具进行更新，但仍然无效。尝试在 VX Manager 中更新许可证，它提示更新许可证失败，错误 4001。
解决方案：
VX Manager 网络显示“离线”，表示计算机未连接到互联网。
您必须有网络连接才能更新许可证。
更新许可证并重试。
No easy install. When paying for it there shoud be sendt the newest software for the specfic car. To the mail adr right away. Support is slow responsive.
Hi Sven, thank you for sharing your feedback. We’re sorry to hear that the installation process was not as easy as expected.
If you need any help with installation or setup, our support team is always happy to assist. Regarding the software, not every customer needs the offline version, so we don’t automatically send it with every order. As noted on the product page, customers who need offline software can contact our support team, and we’ll provide the appropriate download information.
For support inquiries, we normally reply to emails within 24 hours on business days. We’ll always do our best to provide timely and helpful assistance.
We also hope everything is working well for you now. Has the software installation been completed successfully, and are you able to use the device properly? If you still need any help, please feel free to contact us. We’ll be happy to assist.
Post purchase support has been non existent in spite of repeated attempts, making the product an experience player weight
We’re sorry to hear that you had this experience. We checked our support email and website chat records, but unfortunately couldn’t find any previous messages from you regarding this order.
Could you please let us know which channel you contacted us through and what issue you were experiencing with the VXDIAG VCX NANO for GM? Please contact our support team directly at support@vxdiag.com so we can assist you further.
We’d be happy to look into the issue and help you get the device working properly.
It works great. The technical team were really helpful with supporting me with the setup. Love it!