问题：
使用 VXDIAG VCX SE BENZ 诊断工具大约三次后，它提示 VCI 许可证已过期，无法启动 09/2024 Xentry。我尝试使用桌面上的“VCI Recovery”工具进行更新，但仍然无效。尝试在 VX Manager 中更新许可证，它提示更新许可证失败，错误 4001。
解决方案：
VX Manager 网络显示“离线”，表示计算机未连接到互联网。
您必须有网络连接才能更新许可证。
更新许可证并重试。
I hate it because I can’t access the account
Dear Friend,
The software subscription account must be paid directly to the official provider. We are unable to provide this service, and you will need to obtain it by yourself.
We have clearly stated this in both the product description and pre-purchase notice. Please refer to the relevant documents for details:
https://vxdiag.com/blogs/blog/how-to-use-sps2-and-online-subscription-accounts-with-vxdiag-for-gm-devices
Thank you for your understanding.
Best regards,
This company is a scam have been trying to contact for two week all they send you is a plastic shell thy won’t send any software which is what is actually needed id look for a more legit route
Dear Friend,
Thank you for your feedback. We believe there may have been a misunderstanding.We sent you the software download link and license activation reminder on January 20, 2026 and February 24, 2026, but we have not received a reply from you.
Please check your email inbox, including the junk folder and spam / promotional folders, for any messages from support@vxdiag.com.
We look forward to your reply.
Best regards,
Once I installed the GM drivers it worked great with the Techline connect.