問題：
使用VXDIAG VCX SE BENZ診斷工具約三次後，提示VCI許可證已過期，無法啟動09/2024 Xentry。我嘗試使用桌面上的“VCI Recovery”工具進行更新，但仍然不起作用。嘗試在 vx manager 中更新許可證，它說更新許可證失敗，錯誤 4001。
解決方案：
VX Manager 網路顯示“離線”，表示電腦未連接到網際網路。
您必須有網路連線才能更新許可證。
更新許可證並重試。
I still havent had any luck downloading it on my computer the allscanner downloaded but said disconnected and im still without a vehical😢
Dear Friend,
Thank you for your feedback. However, there may be a misunderstanding here.
We have reviewed our email correspondence records and found that we did not receive any prior feedback from you regarding issues. On the contrary, we sent you workable software installation tutorials on October 11th and 16th respectively. These tutorials included detailed materials such as videos and documents to guide you through the process.
Unfortunately, we have not received any response from you since then. Could you please confirm whether you have received the aforementioned information?
If you encounter any problems, you are also welcome to contact us via email at support@vxdiag.com. Please include a detailed description of your issue and relevant screenshots, and our professional team will assist you in resolving the problem promptly.
Thank you for your cooperation.
Best regards,
Easy to use for the most part if you have a tech background.
The first device I purchased was defective, so I needed to return it. After contacting customer service, I received an extremely prompt response, and I have now received my new device, which works perfectly with no issues.
I received great help with the software installation. Many thanks to the customer service team.