Problem:
Tried to diagnose a 2012 Volvo XC90 using VXDIAG VCX SE and VIDA 2014D software.
Is the VXDIAG VOLVO software not compatible with this 2012 Volvo XC90?
Can’t select the engine options or proceed to the next step.
Solution:
The error says the VIN cannot be decoded on selected Partner gorup.
Change to another Partner group.
Select the correct partner group.
Now it will connect with the vehicle.
Verry good product, excelent support, arrives în 2 week, recomandation 100% !
Hope to get a tiny discount when i buy next product.
Dear Friend,
Greetings! We’re thrilled to receive your wonderful review and sincere thanks for your support.
We’re committed to maintaining our high-quality products and excellent customer service for you in future purchases. As a loyal VXDIAG customer, you can contact us in advance to get your personal exclusive discount before your next order.
Wishing you all the best in everything you do! If you have any needs or questions, feel free to reach out anytime.
Best regards,
I still havent had any luck downloading it on my computer the allscanner downloaded but said disconnected and im still without a vehical😢
Dear Friend,
Thank you for your feedback. However, there may be a misunderstanding here.
We have reviewed our email correspondence records and found that we did not receive any prior feedback from you regarding issues. On the contrary, we sent you workable software installation tutorials on October 11th and 16th respectively. These tutorials included detailed materials such as videos and documents to guide you through the process.
Unfortunately, we have not received any response from you since then. Could you please confirm whether you have received the aforementioned information?
If you encounter any problems, you are also welcome to contact us via email at support@vxdiag.com. Please include a detailed description of your issue and relevant screenshots, and our professional team will assist you in resolving the problem promptly.
Thank you for your cooperation.
Best regards,
Update: As of November 11, 2025, we still haven't received your feedback. Has the issue been resolved? If you're still experiencing problems, please send a detailed description of the issue along with relevant screenshots to support@vxdiag.com. Thank you for your attention.
Easy to use for the most part if you have a tech background.
