When using VIDA DICE for vehicle diagnostics, some owners may encounter communication issues, especially when the device fails to connect with the vehicle. For example, some users have reported problems where VIDA DICE does not communicate with the car, even though software like VIDA is successfully installed and running.
Problem Background: Fuel Not Reaching the Engine
One car owner faced an issue with fuel not reaching the engine while using the VIDA DICE diagnostic system. They suspected that the fuel pump might be faulty. Before disassembling the car, the owner decided to run a final check with VIDA DICE. The VIDA software was installed on a Windows 10 system, and the connection was made via a VXDIAG device, but the device was unable to establish communication with the car " Error License For Function ".
(The screenshot is from the car owner.)
Solution
VXDIAG devices require a specific license to communicate with various vehicle brands, and the owner’s device did not have the Volvo license. To resolve this, the owner needed to purchase an additional Volvo license. After purchasing and activating the license, the owner was able to use the VXDIAG device to communicate with the Volvo vehicle.
By purchasing and activating the Volvo license, the car owner was able to resolve the communication issue and continue using VIDA DICE for diagnostics.
