1. Question: Can this device work with W463 models (2002 - 2011, like G500 and G55AMG for the American market)?
Answer: Hello, it only supports OBD2 cars from 2005 onwards.
2. Question: Does it support trucks/24V? Specifically DAS trucks like AXOR, ACTROS, and ATEGO from 2006-2012?
Answer: We don't recommend it for trucks, as it's mainly designed for passenger cars.
3. Question: The description mentions it doesn’t support older models like 210, 203, and 220 with K-Line communication. Does it support the W211 model from 2002 to 2004?
Answer: This device only supports cars from 2005 and newer. It won’t work with models before 2004.
4. Question: I have a laptop with Xentry DAS that I was using with a Star C4 multiplexer. Now I want to buy the AllScanner VXDIAG Benz. Will it work with my PC or do I need a separate license?
Answer: Sorry, the C4 software is an openshell version and is not compatible with the VXDIAG Benz device.
5. Question: I’ve purchased your Benz VCI and it’s working well. Could you let me know when the next version of the VCI firmware will be released?
Answer: Hello, the new software version is coming soon. We’ll notify you as soon as there’s any update.
6. Question: Do you have a scanner that supports the ASG Sequentronic transmission? My car is a 2001 W203 sport coupe.
Answer: Sorry, we don’t have any devices or software that support 2001 models.
7. Question: Will this device be compatible with future versions of Xentry?
Answer: Yes, it will continue to be updated and will remain compatible with future Xentry versions. Our software has already been updated to the 2024 version.
8. Question: Can the VXDIAG VCX C6 for Benz connect to new models like W223, W206, and W257? Will it work with future models as well?
Answer: The C6 device supports new models, but for some vehicles, you’ll need the original Xentry online system for certain operations.
9. Question: What are the differences between VXDIAG for Benz and MB SD C4/C5 Clone?
Answer: 1. VXDIAG firmware can be updated online, while MB SD C4/C5 does not support online updates. 2. VXDIAG allows adding software licenses for other car brands (such as Techstream, SSM III, HDS, IDS, GDS2, etc.), but MB SD C4/C5 does not have this feature. 3. VXDIAG has both a standard LAN port and a USB port (installed as virtual LAN port 1087), and it can also create its own Wi-Fi network. Compared to SDconnect C4's ad-hoc Wi-Fi method, VXDIAG is better. The computer just needs to detect the Wi-Fi and connect automatically, with IP addresses being handled by the device’s DHCP. 4. VXDIAG requires no extra configuration and is ready to use right out of the box, making it simpler and more convenient. 5. VXDIAG uses the VCI toolkit from XENTRY, unlike SDconnect and eCom which use the older toolkit system.
I did not have aninvoice .
Had to pay tax at the customers
Vx diag works great
Dear Friend,
Thank you for your feedback. We would like to inform you that we have already sent the invoice to your registered email address. If you have not received it, we will resend it to you shortly.
Regarding the tax payment, we usually arrange for the carrier to pay the customs duties on your behalf. However, your package was likely selected for a random customs inspection, which made it impossible for the carrier to provide this duty-paid service. This is why you were required to settle the tax payment directly with the customs office.
That said, you can send the relevant payment documents (such as the tax payment receipt and proof of payment) to our support email at support@vxdiag.com. Once we verify the documents, we will process the corresponding refund for you promptly.
Thank you for your understanding and attention.
Best regards,
P
Paul Johnson
Ok
Way better than my friend's tool he bought locally for $1,500 -his only works on one brand!
R
Robert Gardinier
Fantastic service
Fantastic service, had everything i needed. Customer Service even called to make sure I could receive the package
C
Carl Berg
all Mercedes models
It works perfectly with all Mercedes models-covers everything from the engine and transmission to the body electronics, no missed spots.
Super fast shipping - ordered in the US, arrived in 5 days. Packaging solid as a tank.
VXDIAG VCX SE Pro 3 in 1
James
Highly recommend!
Brand-new, still sealed. VX Manager one-click install, done in 10 minutes. Highly recommend!
USB Version VXDIAG VCX NANO for GM
Joseph Rierson
Absolute steal!
Got the device and had Mercedes Xentry fully installed by the second day. Local dealership quoted me $1,000 for the same job - I paid less than a quarter of that. Absolute steal!
VXDIAG VCX SE for BENZ
Anonymous
BestPrice . Good quality
Merci . Jai bien reçu ma commande
Tout marche bien
Did not work with the techstream 18.00.008 software on either a 2003 LS430 or 2004 ES330. Haven't tried earlier techstream versions
Dear Friend,
Thank you for your feedback—it is extremely helpful for other customers as well.
The free software we provide is an offline version, so the vehicle model data package is not complete. A very small number of vehicle models may not be included in the diagnostic software's database.
Therefore, we also recommend that you try to obtain a Toyota online account for online diagnostics.
Best regards,
Dear Friend,
Thank you for your feedback. However, we believe there might be some misunderstanding here. We have checked our email correspondence records and confirmed that we sent you the software installation link along with user instructions on December 11.
Could you please check your email inbox, including the spam/junk folder and promotions tab?
Additionally, we have also tried to contact you via email recently but have not received a reply from you yet.
Please feel free to reach out to us anytime if you have any further questions.
Best regards,
