客戶回饋：在安裝購買的 Tech2Win 軟體時遇到錯誤 奈米基因 裝置.有解決辦法嗎？
「E668150：Tech2Win 退出並出現錯誤代碼 1（程式解析
論證失敗）
您可以檢查以下日誌文件以了解詳細資訊”
請切換到 Windows 7 32位元 系統。 Tech2Win 軟體在此版本上表現最佳，且不太可能遇到問題。
如果問題仍然存在，請確保 禁用防毒軟體和防火牆 然後重新下載並重新安裝 Tech2Win 軟體。該錯誤可能是由於初始下載期間缺少資料庫檔案引起的。
這應該有助於解決這個問題。
Very very difficult to get running for my laptop, and connecting to the Volvo. Overall, not terrible. But the instructions are absolutely terrible. Do a better job. If you are selling this for english speaking audience, then make videos and instructions easy to understand in english language.
Dear Friend,
Thank you for your feedback. We do have electronic versions of the user manual and video tutorials available for your reference.
https://vxdiag.com/pages/vxdiag-device-user-manual
In addition, we sent you an email with English tutorials attached on November 14th. It may have been filtered into your spam folder.
Please feel free to contact us if you have any further questions.
Best regards,
I did not have aninvoice .
Had to pay tax at the customers
Vx diag works great
Dear Friend,
Thank you for your feedback. We would like to inform you that we have already sent the invoice to your registered email address. If you have not received it, we will resend it to you shortly.
Regarding the tax payment, we usually arrange for the carrier to pay the customs duties on your behalf. However, your package was likely selected for a random customs inspection, which made it impossible for the carrier to provide this duty-paid service. This is why you were required to settle the tax payment directly with the customs office.
That said, you can send the relevant payment documents (such as the tax payment receipt and proof of payment) to our support email at support@vxdiag.com. Once we verify the documents, we will process the corresponding refund for you promptly.
Thank you for your understanding and attention.
Best regards,
I have not been able to use it yet. I am not able to download the software. Where do I find technical suport?
Dear Friend,
Thank you for your feedback, but it seems there has been a misunderstanding.
We sent you 3 emails on November 18 and November 21, which included the software download links and installation instructions. However, we have not received any reply from you so far.
If you can see this message, please use an alternative email address to contact us at support@vxdiag.com, and kindly include your order number in the email. Alternatively, you may reach out to us directly via online chat.
Wish you a nice day!
Best regards,
リンクからダウンロードしたソフトウエアが作動しませんでした
お客様、
ソフトウェアが作動しないとのフィードバックありがとうございます。
お手数ですが、作動しないのは VX Manager か診断ソフトウェアか、具体的な問題（エラーメッセージ等）をお知らせください。
詳細がないと解決支援が難しいため、テクニカルサポートメール SUPPORT@VXDIAG.COM まで、問題のスクリーンショットを添付してお問い合わせください。
ご理解とご協力をお願いします。
敬具