客戶問題：
客戶最近購買了 賓士VXDIAG SE 設備，且設備連接成功。獲得 2024.09 版本的 Xentry 軟體，他們能夠正常開啟軟體，但無法進行診斷。附上該問題的圖片。
解決方案：
VXDIAG官方支援團隊審查案例後發現，客戶的車輛是新款賓士206。
要對此模型進行診斷， 需要 Zenzefi 證書。
一旦獲得證書，問題就成功解決了。
It do t work for me, software want install keep stating virus detected
Dear Friend,
If you are unable to install the software, please contact us via Support@vxdiag.com and provide screenshots of the issue, so that we can better determine the root cause.
Regarding the virus detection you mentioned, we have clearly stated on our product details page that the offline version of the software may trigger a false positive virus alert. If you have security concerns, you may obtain an online subscription account for the software on your own, which will resolve this issue.
Best regards,
“Okay product, good value for money. I would recommend it to everyone.”
“Good value for money. Okay product, recommended.”
Fonctionne très bien même si un peu compliqué a mettre en place mais le service client aide bien et rapidement
quick activation, everything is great