客戶問題：
客戶最近購買了 賓士VXDIAG SE 設備，且設備連接成功。獲得 2024.09 版本的 Xentry 軟體，他們能夠正常開啟軟體，但無法進行診斷。附上該問題的圖片。
解決方案：
VXDIAG官方支援團隊審查案例後發現，客戶的車輛是新款賓士206。
要對此模型進行診斷， 需要 Zenzefi 證書。
一旦獲得證書，問題就成功解決了。
Easy to use product. Was overwhelming for a first time user working with diagnostic systems. Does as designed!
Très bien juste un peu compliquéa mettre en route
I can’t get it to work
Dear Friend,
Thank you very much for your message. We suspect that you may not have installed the diagnostic software. Please be advised that our device requires the PSA official factory diagnostic software to function properly. VX Manager is only a driver management tool.
Our professional after-sales team has already contacted you via email at support@vxdiag.com. If you have any questions, please feel free to reply to us at any time.
Best regards,
I could not ever get the software to install. I spent 2 solid days trying and even crashed a computer. Tried on 3 different computers all with different versions of windows. Never could getit to install. Wound up having to pay Chevrolet to program it. I wish i could give negative stars.
Dear Friend,
Thank you very much for your message. We suspect that you may not have installed the diagnostic software. Please be advised that our device requires the GM official factory diagnostic software to function properly. VX Manager is only a driver management tool.
Our professional after-sales team has already contacted you via email at support@vxdiag.com. If you have any questions, please feel free to reply to us at any time.
Best regards,
Laite on monipuolinen lukulaite mutta emme saaneet koodattua uutta abs pumppua wv crafteriin..laite ei päässyt wv crafterin tietojärjestelmään mutta voi toimia johonkin muuhun wv konsernin autoon..