客戶問題：
客戶最近購買了 賓士VXDIAG SE 設備，且設備連接成功。獲得 2024.09 版本的 Xentry 軟體，他們能夠正常開啟軟體，但無法進行診斷。附上該問題的圖片。
解決方案：
VXDIAG官方支援團隊審查案例後發現，客戶的車輛是新款賓士206。
要對此模型進行診斷， 需要 Zenzefi 證書。
一旦獲得證書，問題就成功解決了。
I still havent had any luck downloading it on my computer the allscanner downloaded but said disconnected and im still without a vehical😢
Dear Friend,
Thank you for your feedback. However, there may be a misunderstanding here.
We have reviewed our email correspondence records and found that we did not receive any prior feedback from you regarding issues. On the contrary, we sent you workable software installation tutorials on October 11th and 16th respectively. These tutorials included detailed materials such as videos and documents to guide you through the process.
Unfortunately, we have not received any response from you since then. Could you please confirm whether you have received the aforementioned information?
If you encounter any problems, you are also welcome to contact us via email at support@vxdiag.com. Please include a detailed description of your issue and relevant screenshots, and our professional team will assist you in resolving the problem promptly.
Thank you for your cooperation.
Best regards,
Easy to use for the most part if you have a tech background.
The first device I purchased was defective, so I needed to return it. After contacting customer service, I received an extremely prompt response, and I have now received my new device, which works perfectly with no issues.
I received great help with the software installation. Many thanks to the customer service team.