客戶問題：
客戶最近購買了 賓士VXDIAG SE 設備，且設備連接成功。獲得 2024.09 版本的 Xentry 軟體，他們能夠正常開啟軟體，但無法進行診斷。附上該問題的圖片。
解決方案：
VXDIAG官方支援團隊審查案例後發現，客戶的車輛是新款賓士206。
要對此模型進行診斷， 需要 Zenzefi 證書。
一旦獲得證書，問題就成功解決了。
No easy install. When paying for it there shoud be sendt the newest software for the specfic car. To the mail adr right away. Support is slow responsive.
Hi Sven, thank you for sharing your feedback. We’re sorry to hear that the installation process was not as easy as expected.
If you need any help with installation or setup, our support team is always happy to assist. Regarding the software, not every customer needs the offline version, so we don’t automatically send it with every order. As noted on the product page, customers who need offline software can contact our support team, and we’ll provide the appropriate download information.
For support inquiries, we normally reply to emails within 24 hours on business days. We’ll always do our best to provide timely and helpful assistance.
We also hope everything is working well for you now. Has the software installation been completed successfully, and are you able to use the device properly? If you still need any help, please feel free to contact us. We’ll be happy to assist.
Post purchase support has been non existent in spite of repeated attempts, making the product an experience player weight
We’re sorry to hear that you had this experience. We checked our support email and website chat records, but unfortunately couldn’t find any previous messages from you regarding this order.
Could you please let us know which channel you contacted us through and what issue you were experiencing with the VXDIAG VCX NANO for GM? Please contact our support team directly at support@vxdiag.com so we can assist you further.
We’d be happy to look into the issue and help you get the device working properly.
It works great. The technical team were really helpful with supporting me with the setup. Love it!