客戶問題：
顧客購買了 賓士VXDIAG SE 設備並獲得了Xentry的2024.09版本。然而，當他們嘗試安裝軟體時，他們無法成功打開它，遇到錯誤。附上了錯誤訊息的圖像。
解決方案：
在審查了這個問題之後， VXDIAG官方支援團隊發現使用者在下載過程中將軟體安裝在了錯誤的目錄中。
要解決此問題，需要將軟體移至 C 碟並放置在正確的目錄中。一旦重新定位，Xentry 就可以成功開啟。
下圖顯示了正確的目錄路徑。
該問題已解決。
Worked well for a Silverado EV for a fraction of the price of the OEM
I hate it because I can’t access the account
Dear Friend,
The software subscription account must be paid directly to the official provider. We are unable to provide this service, and you will need to obtain it by yourself.
We have clearly stated this in both the product description and pre-purchase notice. Please refer to the relevant documents for details:
https://vxdiag.com/blogs/blog/how-to-use-sps2-and-online-subscription-accounts-with-vxdiag-for-gm-devices
Thank you for your understanding.
Best regards,