客戶問題：
顧客購買了 賓士VXDIAG SE 設備並獲得了Xentry的2024.09版本。然而，當他們嘗試安裝軟體時，他們無法成功打開它，遇到錯誤。附上了錯誤訊息的圖像。
解決方案：
在審查了這個問題之後， VXDIAG官方支援團隊發現使用者在下載過程中將軟體安裝在了錯誤的目錄中。
要解決此問題，需要將軟體移至 C 碟並放置在正確的目錄中。一旦重新定位，Xentry 就可以成功開啟。
下圖顯示了正確的目錄路徑。
該問題已解決。
Très bien juste un peu compliquéa mettre en route
I can’t get it to work
Dear Friend,
Thank you very much for your message. We suspect that you may not have installed the diagnostic software. Please be advised that our device requires the PSA official factory diagnostic software to function properly. VX Manager is only a driver management tool.
Our professional after-sales team has already contacted you via email at support@vxdiag.com. If you have any questions, please feel free to reply to us at any time.
Best regards,
I could not ever get the software to install. I spent 2 solid days trying and even crashed a computer. Tried on 3 different computers all with different versions of windows. Never could getit to install. Wound up having to pay Chevrolet to program it. I wish i could give negative stars.
Dear Friend,
Thank you very much for your message. We suspect that you may not have installed the diagnostic software. Please be advised that our device requires the GM official factory diagnostic software to function properly. VX Manager is only a driver management tool.
Our professional after-sales team has already contacted you via email at support@vxdiag.com. If you have any questions, please feel free to reply to us at any time.
Best regards,
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Great item, communication and service Thanks Very Much