客戶問題：
顧客購買了 賓士VXDIAG SE 設備並獲得了Xentry的2024.09版本。然而，當他們嘗試安裝軟體時，他們無法成功打開它，遇到錯誤。附上了錯誤訊息的圖像。
解決方案：
在審查了這個問題之後， VXDIAG官方支援團隊發現使用者在下載過程中將軟體安裝在了錯誤的目錄中。
要解決此問題，需要將軟體移至 C 碟並放置在正確的目錄中。一旦重新定位，Xentry 就可以成功開啟。
下圖顯示了正確的目錄路徑。
該問題已解決。
No easy install. When paying for it there shoud be sendt the newest software for the specfic car. To the mail adr right away. Support is slow responsive.
Hi Sven, thank you for sharing your feedback. We’re sorry to hear that the installation process was not as easy as expected.
If you need any help with installation or setup, our support team is always happy to assist. Regarding the software, not every customer needs the offline version, so we don’t automatically send it with every order. As noted on the product page, customers who need offline software can contact our support team, and we’ll provide the appropriate download information.
For support inquiries, we normally reply to emails within 24 hours on business days. We’ll always do our best to provide timely and helpful assistance.
We also hope everything is working well for you now. Has the software installation been completed successfully, and are you able to use the device properly? If you still need any help, please feel free to contact us. We’ll be happy to assist.
Post purchase support has been non existent in spite of repeated attempts, making the product an experience player weight
We’re sorry to hear that you had this experience. We checked our support email and website chat records, but unfortunately couldn’t find any previous messages from you regarding this order.
Could you please let us know which channel you contacted us through and what issue you were experiencing with the VXDIAG VCX NANO for GM? Please contact our support team directly at support@vxdiag.com so we can assist you further.
We’d be happy to look into the issue and help you get the device working properly.
It works great. The technical team were really helpful with supporting me with the setup. Love it!