客戶問題：
顧客購買了 賓士VXDIAG SE 設備並獲得了Xentry的2024.09版本。然而，當他們嘗試安裝軟體時，他們無法成功打開它，遇到錯誤。附上了錯誤訊息的圖像。
解決方案：
在審查了這個問題之後， VXDIAG官方支援團隊發現使用者在下載過程中將軟體安裝在了錯誤的目錄中。
要解決此問題，需要將軟體移至 C 碟並放置在正確的目錄中。一旦重新定位，Xentry 就可以成功開啟。
下圖顯示了正確的目錄路徑。
該問題已解決。
Did not work with the techstream 18.00.008 software on either a 2003 LS430 or 2004 ES330. Haven't tried earlier techstream versions
Dear Friend,
Thank you for your feedback—it is extremely helpful for other customers as well.
The free software we provide is an offline version, so the vehicle model data package is not complete. A very small number of vehicle models may not be included in the diagnostic software's database.
Therefore, we also recommend that you try to obtain a Toyota online account for online diagnostics.
Best regards,
No software in box like it stated..
Dear Friend,
Thank you for your feedback. However, we believe there might be some misunderstanding here. We have checked our email correspondence records and confirmed that we sent you the software installation link along with user instructions on December 11.
Could you please check your email inbox, including the spam/junk folder and promotions tab?
Additionally, we have also tried to contact you via email recently but have not received a reply from you yet.
Please feel free to reach out to us anytime if you have any further questions.
Best regards,