Order FAQs

How to get coupons?

You can get coupons by subscribing to our email newsletter or participating in our promotional activities. Additionally, coupon information will be posted periodically on our website's homepage and in our emails.

How to use coupons?

At checkout, you can enter a valid coupon code in the "Coupon Code" input box in the shopping cart or checkout page, then click the "Apply" button, and the system will automatically calculate the discount amount.

My device was not purchased here. Can I use the virtual authorization product?

If your device is a legitimate VXDIAG device, then you can use our virtual authorization product.

How to deliver virtual authorization products?

Please send us the serial number (SN code) of your device, and our technical team will add the authorization license for you.

Can I change the shipping address?

If your order has not yet been shipped, you can contact customer service to change the shipping address.

How long does it take to process an order?

We usually process your order within 1-2 business days after receiving it.

Can I modify or cancel an order?

If your order has not yet been shipped, you can contact customer service to modify or cancel the order.

What payment methods are available?

We accept a variety of payment methods including credit cards, debit cards, PayPal, and bank transfers.

How is the shipping cost calculated?

We offer free shipping on all orders on our website.

Do you provide international shipping?

Yes, we offer worldwide free shipping services.

What should I do if my order is lost?

If your order is lost during transit, please contact customer service immediately, and we will assist you in resolving the issue.

Do orders come with after-sales service?

Yes, all orders come with our after-sales service policy.

How can I check the status of my order?

You can log into your account and view the order status on the "My Orders" page.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the logistics company's website. Alternatively, you can check your order status by going to the homepage, navigating to the top section, and selecting "Support" followed by "Track Your Order."