Não recebi a lincenca
Continua como não activa
Olá! Esse problema pode ser facilmente resolvido atualizando o firmware e a licença. Se precisar de ajuda, sinta-se à vontade para entrar em contato com nossa equipe de suporte pós-venda e nos enviar o número de série (SN) do seu dispositivo. [support@vxdiag.com]
Teremos prazer em ajudar você a fazer o dispositivo voltar a funcionar corretamente.
It works well, but it's a little unsettling that it has malware embedded in the software.
Thank you for your feedback. The patches can often be mistakenly flagged or deleted by antivirus programs.
If you have any security concerns, please feel free to contact us — we are happy to assist and guide you through the process.
Horrible service
Hi, this is Evelyn. I’m sorry to see that you felt our service was not satisfactory.
I just want to clarify that we had already agreed to proceed with your return, and I have been helping you with the return process. The reason I asked to confirm the product condition again was only to make sure everything was properly recorded before the return and to avoid any possible misunderstanding afterward. It was not meant to delay the process.
During our previous email communication, I didn’t realize that you were unhappy with the process or felt it was taking too long. If you would like us to create the return label for you, please confirm your current return address so we can make sure everything goes smoothly.
I’m still happy to assist and help you complete the return.
Best regards,
Evelyn
I bought this device thinking it would be an easy cheaper solution to just read my truck. Unfortunately the company thinks that you have all the time in the world and want to do a back and forth emailing. The unit said I needed a license credit. There solution was where did you download the software? I just wanted to return the product because I downloaded everything and the device wouldn't read anything on my truck. I don't know about you but I don't have time to wait to fix a rig and do this headache of back and forth of emails. I went and bought a scan tool instead and wow did it work right away. Spend the money on a legit scan tool that doesn't require you to jump through hoops and download 3 different softwares and does the whole wait for a day or 2 to respond. Says easy returns and nothing is easy about this experience. Also I would have to pay for shipping and 15% restocking fee. Unfortunately I'm just gonna eat the cost and have a crap paperweight because it's not worth it to just get 70% of my money back. I don't recommend this product. I said I'm not paying for shipping or restocking fee but it's stated in the return policy page they wanted you to read before your purchase the unit. This company doesn't care about you and like most just care about making money. I'm sure they will respond to this with it's my fault and I should have read the entire page from top to bottom and everything is clearly stated that the tech2win only works with windows 7 and the other softwares work with windows 10-11. They also may have not liked to I sent a pic with their paperweight and my new scan tool saying one works and one doesn't haha. On that note, don't buy and save your money for something that will work for all your vehicles.
Hi Chris,this is Evelyn. I’m sorry to hear that you had such a frustrating experience. I understand that you needed a quick solution and that the back-and-forth communication felt inconvenient.
I would like to clarify that when you requested a return due to compatibility concerns, the questions I asked (such as your Windows version and where the software was downloaded from) were only to help identify the cause and better assist you. It was not intended to delay your return or blame you for the issue.
Our devices support Windows 7/10/11 depending on the diagnostic software being used. The software requirements and compatibility information are provided in the product details, but I understand that the setup process may not have met your expectations.
As a customer support representative, I do need to follow our return policy. However, considering your experience and the inconvenience caused, I can apply to have the 15% restocking fee waived for you. If you would still like to proceed with the return, please contact us and I will help arrange the next steps.
