The customer purchased the SE Benz device and is using the Xentry offline version 03.2021 but encountered the 870 error. How to fix it?

VXDIAG Official Reply:
Just install the 870 patch. The issue has already been resolved.
The customer purchased the SE Benz device and is using the Xentry offline version 03.2021 but encountered the 870 error. How to fix it?
VXDIAG Official Reply:
Just install the 870 patch. The issue has already been resolved.
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I was a bit worried at first because an update didn't happen straight away but it was entirely my fault because I sent the wrong serial number to them but Annika spotted my mistake and sorted it out for me really good team they have there just the best thank you