客户问题：
客户最近购买了 奔驰VXDIAG SE 设备已连接到车辆，并且设备已成功连接。获取 2024.09 版本的 Xentry 软件，他们能够正常打开软件，但无法进行诊断。问题图片已附上。
解决方案：
VXDIAG官方支持团队审查该案例后发现，客户的车辆是新款奔驰206。
要对此模型进行诊断， 需要 Zenzefi 证书。
一旦获得证书，问题就成功解决了。
Très bien juste un peu compliquéa mettre en route
I can’t get it to work
Dear Friend,
Thank you very much for your message. We suspect that you may not have installed the diagnostic software. Please be advised that our device requires the PSA official factory diagnostic software to function properly. VX Manager is only a driver management tool.
Our professional after-sales team has already contacted you via email at support@vxdiag.com. If you have any questions, please feel free to reply to us at any time.
Best regards,
I could not ever get the software to install. I spent 2 solid days trying and even crashed a computer. Tried on 3 different computers all with different versions of windows. Never could getit to install. Wound up having to pay Chevrolet to program it. I wish i could give negative stars.
Dear Friend,
Thank you very much for your message. We suspect that you may not have installed the diagnostic software. Please be advised that our device requires the GM official factory diagnostic software to function properly. VX Manager is only a driver management tool.
Our professional after-sales team has already contacted you via email at support@vxdiag.com. If you have any questions, please feel free to reply to us at any time.
Best regards,
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Great item, communication and service Thanks Very Much