客户问题：
客户最近购买了 奔驰VXDIAG SE 设备已连接到车辆，并且设备已成功连接。获取 2024.09 版本的 Xentry 软件，他们能够正常打开软件，但无法进行诊断。问题图片已附上。
解决方案：
VXDIAG官方支持团队审查该案例后发现，客户的车辆是新款奔驰206。
要对此模型进行诊断， 需要 Zenzefi 证书。
一旦获得证书，问题就成功解决了。
It do t work for me, software want install keep stating virus detected
Dear Friend,
If you are unable to install the software, please contact us via Support@vxdiag.com and provide screenshots of the issue, so that we can better determine the root cause.
Regarding the virus detection you mentioned, we have clearly stated on our product details page that the offline version of the software may trigger a false positive virus alert. If you have security concerns, you may obtain an online subscription account for the software on your own, which will resolve this issue.
Best regards,
“Okay product, good value for money. I would recommend it to everyone.”
“Good value for money. Okay product, recommended.”
Fonctionne très bien même si un peu compliqué a mettre en place mais le service client aide bien et rapidement
quick activation, everything is great