客户问题：
客户最近购买了 奔驰VXDIAG SE 设备已连接到车辆，并且设备已成功连接。获取 2024.09 版本的 Xentry 软件，他们能够正常打开软件，但无法进行诊断。问题图片已附上。
解决方案：
VXDIAG官方支持团队审查该案例后发现，客户的车辆是新款奔驰206。
要对此模型进行诊断， 需要 Zenzefi 证书。
一旦获得证书，问题就成功解决了。
The device didn’t work at all!
It Did Not make any Connection with three different devices, 2 Laptop, 1 tablet.
Really disappointing, this!
Hi Chris,
We are sorry to hear about your experience. After receiving your report at the end of June, we contacted you and requested additional information, including connection details, software screenshots, and videos, to help identify the cause of the issue. Unfortunately, we did not receive enough information to complete the troubleshooting.
We truly want to help you get this issue resolved as soon as possible. We will contact you again to request the necessary details so that we can further investigate and assist you.
Kind regards,
VXDIAG Support Team
It works well, but it's a little unsettling that it has malware embedded in the software.
Thank you for your feedback. The patches can often be mistakenly flagged or deleted by antivirus programs.
If you have any security concerns, please feel free to contact us — we are happy to assist and guide you through the process.
Purchased the 3 in 1 for Subaru, GM, and Ford. Haven't attempted GM or Ford yet. Subaru's SSM4 & SSM3 worked great for me after following all instructions in the videos. Allows data to be saved, labeled, and reviewed in app. It does need all virus and firewalls turned off to install. I used a dedicated (cheap) laptop in airplane mode running Windows 10 Home 64. I wish I had found this earlier.
Очень классный прибор! Легко устанавливать на компьютере, интуитивно понятный интерфейс! Единственное что, было бы плюсом это увеличение поддержки языкового пакета,в частности русского языка( программа VCX Menedger)