客户问题：
顾客购买了 奔驰VXDIAG SE 设备并获取了 2024.09 版本的 Xentry。然而，在尝试安装该软件时，他们无法成功打开，并遇到了错误。错误信息的图片已附上。
解决方案：
在审查了该问题后， VXDIAG官方支持团队发现用户在下载过程中将软件安装在了错误的目录中。
要解决此问题，需要将软件移至 C 盘并放置在正确的目录中。重新定位后，Xentry 即可成功打开。
下图显示了正确的目录路径。
该问题已解决。
Easy to use for the most part if you have a tech background.
The first device I purchased was defective, so I needed to return it. After contacting customer service, I received an extremely prompt response, and I have now received my new device, which works perfectly with no issues.
I received great help with the software installation. Many thanks to the customer service team.
I easily found the tool suitable for my 2008 Cadillac, and the ordering process was very straightforward. The goods were also delivered exactly as promised.