客户问题：
顾客购买了 奔驰VXDIAG SE 设备并获取了 2024.09 版本的 Xentry。然而，在尝试安装该软件时，他们无法成功打开，并遇到了错误。错误信息的图片已附上。
解决方案：
在审查了该问题后， VXDIAG官方支持团队发现用户在下载过程中将软件安装在了错误的目录中。
要解决此问题，需要将软件移至 C 盘并放置在正确的目录中。重新定位后，Xentry 即可成功打开。
下图显示了正确的目录路径。
该问题已解决。
Very very difficult to get running for my laptop, and connecting to the Volvo. Overall, not terrible. But the instructions are absolutely terrible. Do a better job. If you are selling this for english speaking audience, then make videos and instructions easy to understand in english language.
Dear Friend,
Thank you for your feedback. We do have electronic versions of the user manual and video tutorials available for your reference.
https://vxdiag.com/pages/vxdiag-device-user-manual
In addition, we sent you an email with English tutorials attached on November 14th. It may have been filtered into your spam folder.
Please feel free to contact us if you have any further questions.
Best regards,
I did not have aninvoice .
Had to pay tax at the customers
Vx diag works great
Dear Friend,
Thank you for your feedback. We would like to inform you that we have already sent the invoice to your registered email address. If you have not received it, we will resend it to you shortly.
Regarding the tax payment, we usually arrange for the carrier to pay the customs duties on your behalf. However, your package was likely selected for a random customs inspection, which made it impossible for the carrier to provide this duty-paid service. This is why you were required to settle the tax payment directly with the customs office.
That said, you can send the relevant payment documents (such as the tax payment receipt and proof of payment) to our support email at support@vxdiag.com. Once we verify the documents, we will process the corresponding refund for you promptly.
Thank you for your understanding and attention.
Best regards,
I have not been able to use it yet. I am not able to download the software. Where do I find technical suport?
Dear Friend,
Thank you for your feedback, but it seems there has been a misunderstanding.
We sent you 3 emails on November 18 and November 21, which included the software download links and installation instructions. However, we have not received any reply from you so far.
If you can see this message, please use an alternative email address to contact us at support@vxdiag.com, and kindly include your order number in the email. Alternatively, you may reach out to us directly via online chat.
Wish you a nice day!
Best regards,
リンクからダウンロードしたソフトウエアが作動しませんでした
お客様、
ソフトウェアが作動しないとのフィードバックありがとうございます。
お手数ですが、作動しないのは VX Manager か診断ソフトウェアか、具体的な問題（エラーメッセージ等）をお知らせください。
詳細がないと解決支援が難しいため、テクニカルサポートメール SUPPORT@VXDIAG.COM まで、問題のスクリーンショットを添付してお問い合わせください。
ご理解とご協力をお願いします。
敬具