客户问题：
顾客购买了 奔驰VXDIAG SE 设备并获取了 2024.09 版本的 Xentry。然而，在尝试安装该软件时，他们无法成功打开，并遇到了错误。错误信息的图片已附上。
解决方案：
在审查了该问题后， VXDIAG官方支持团队发现用户在下载过程中将软件安装在了错误的目录中。
要解决此问题，需要将软件移至 C 盘并放置在正确的目录中。重新定位后，Xentry 即可成功打开。
下图显示了正确的目录路径。
该问题已解决。
Très bien juste un peu compliquéa mettre en route
I can’t get it to work
Dear Friend,
Thank you very much for your message. We suspect that you may not have installed the diagnostic software. Please be advised that our device requires the PSA official factory diagnostic software to function properly. VX Manager is only a driver management tool.
Our professional after-sales team has already contacted you via email at support@vxdiag.com. If you have any questions, please feel free to reply to us at any time.
Best regards,
I could not ever get the software to install. I spent 2 solid days trying and even crashed a computer. Tried on 3 different computers all with different versions of windows. Never could getit to install. Wound up having to pay Chevrolet to program it. I wish i could give negative stars.
Dear Friend,
Thank you very much for your message. We suspect that you may not have installed the diagnostic software. Please be advised that our device requires the GM official factory diagnostic software to function properly. VX Manager is only a driver management tool.
Our professional after-sales team has already contacted you via email at support@vxdiag.com. If you have any questions, please feel free to reply to us at any time.
Best regards,
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Great item, communication and service Thanks Very Much