客户问题：
顾客购买了 奔驰VXDIAG SE 设备并获取了 2024.09 版本的 Xentry。然而，在尝试安装该软件时，他们无法成功打开，并遇到了错误。错误信息的图片已附上。
解决方案：
在审查了该问题后， VXDIAG官方支持团队发现用户在下载过程中将软件安装在了错误的目录中。
要解决此问题，需要将软件移至 C 盘并放置在正确的目录中。重新定位后，Xentry 即可成功打开。
下图显示了正确的目录路径。
该问题已解决。
Could do everything I wanted to do with wettings of my car.
Never provided the software. No communication when contacted.
Hi Glenda, we’re actually glad you reached out through your review, because it gives us another opportunity to connect with you and hopefully get this resolved.
We’ve tried contacting you more than a dozen times from different email addresses, but unfortunately, our emails were repeatedly returned to us. We also tried reaching you by text message, but haven’t been able to get through.
We really really want to provide the software and help you get your VXDIAG VCX FD working. If you see our reply here, please just contact us through the chat window on our website, or send us another email address that works for you. We’ll be very very eager to help, and we truly hope we can finally get in touch with you this time!