1. Question: Can this device only support authorization for three types of vehicle models?
Answer: Hi! No, you can choose to purchase all the vehicle model authorizations from this page (https://vxdiag.com/collections/vxdiag-authorization-license) and add them to the SE Pro 3-in-1 device. After purchasing, simply send us the device serial number (SN code).
2. Question: Can I add VW, Peugeot, and Renault?
Answer: With the VCX SE Pro, you can select VW and two other brands from GM, Ford/Mazda, JLR, Toyota, Honda, Subaru, and Volvo. But for Peugeot and Renault, you’ll need to buy separate licenses as they're not included. You can purchase the Renault license here: https://vxdiag.com/collections/vxdiag-authorization-license/products/vxdiag-se-plus-authorization-license-renault
3. Question: Can it reflash the Mazda 6 Skyactive Denso SH12 ECU?
Answer: For that specific function, you will need to use the original manufacturer's online account.
4. Question: How long is the license valid for?
Answer: Our vehicle model authorization license is permanent. Additionally, you will need to manually renew the license every 60 days, but it's as easy as clicking the "renew license" button.
5. Question: Is it compatible with IDS, ForScan, FJDS, FDRS, and MDARS? I’ve got Ford, GM, and VW licenses.
Answer: Yes, it’s compatible.
6. Question: Does the VCX SE Pro support diesel vehicles, 24-volt systems, or heavy-duty vehicles?
Answer: Hi, unfortunately, it doesn’t support heavy-duty vehicles.
7. Question: If I choose the default licenses but still need a Renault license, can I use it on the VCX SE Pro?
Answer: Yes, you can purchase the Renault license separately.
8. Question: Hi, how do I update the device?
Answer: For firmware updates, connect the device to your computer, open VX Manager, and click on firmware to update directly. For software updates, we will provide new download links.
9. Question: Thanks for the reply last night!! I really appreciate the support. One last question (hopefully): do I need to buy VIN credits for each vehicle to unlock modules, etc.?
Answer: Yes, you will likely need to obtain VIN credits or necessary codes yourself for certain special functions. Also, for all coding or programming features, you’ll need to have the original online account.
10. Question: Is the VCX SE Pro compatible with any device, or does it have specific requirements? I have a Toshiba Windows 10, i3, 4GB RAM, and 250GB storage.
Answer: The PC and system requirements depend on the car brands you choose. Different car software has different system requirements.
11. Question: Will the VCX SE Pro work with a 2007 Opel Zafira B?
Answer: Sorry, it doesn’t support the 2007 Opel Zafira B.
12. What are the minimum laptop system requirements? Thanks!
Answer: This device comes with 3 car brands for free. Typically, you’ll need 2-3 Windows systems. The system requirements vary based on the car brands and software you select. For example, if you go with GM, Ford/Mazda, and VW, you’ll need Windows 10 Pro 64-bit and 4 separate systems to install each one.
13. Question: Is the VCXDIAG VCX SE Pro compatible with the Porsche Boxster 986 model?
Answer: Sorry, it does not support Porsche.
14. Question: Does this version support the CAN FD protocol?
Answer: Unfortunately, it does not support CAN FD yet.
15. Can the VCXDIAG VCX SE Pro run on Windows 7 Home Premium?
Answer: It won’t work on the Home Premium version. You’ll need at least Windows 7 Pro.
16. Question: Does the VCX SE Pro support Subaru SSMIII or just SSM4?
Answer: Yes, it supports both Subaru SSMIII and SSM4.
17. Question: If I buy a JLR license, can I use this to program new keys and remotes if I’ve lost all keys?
Answer: Hi, the JLR license only authorizes the device to support the JLR brand. If you want to perform programming tasks, you’ll need to have your own original online account.
18. Question: Can I use this device in passthru mode with other programs without the appropriate license? How long is the license valid, and what are the costs to extend it?
Answer: Without a license, you can only use the device via the DONET connection, but it will be quite slow. The license is valid indefinitely, but you’ll need to renew it every 60 days using the VX Manager, which you can do yourself.
19. Question: Do I need three separate laptops to use this, or can I run it all on one? And for those laptops preloaded with 11 brands, do they all work on the same laptop?
Answer: Hi there, for the three software systems, you need to install them on three different systems. However, if you can partition your laptop into multiple systems, you can run it all on one laptop.
20. Question: I didn't purchase the device from you. Can I purchase virtual vehicle model authorizations, for example, the Mercedes authorization, and add it to the SE Pro 3-in-1 device?
Answer: Hello, yes. After purchasing, simply send us the device serial number (SN code), or include it in the order notes. We will activate it successfully within 24 working hours.
