Never provided the software. No communication when contacted.
Hi Glenda, we’re actually glad you reached out through your review, because it gives us another opportunity to connect with you and hopefully get this resolved.
We’ve tried contacting you more than a dozen times from different email addresses, but unfortunately, our emails were repeatedly returned to us. We also tried reaching you by text message, but haven’t been able to get through.
We really really want to provide the software and help you get your VXDIAG VCX FD working. If you see our reply here, please just contact us through the chat window on our website, or send us another email address that works for you. We’ll be very very eager to help, and we truly hope we can finally get in touch with you this time!
Post purchase support has been non existent in spite of repeated attempts, making the product an experience player weight
We’re sorry to hear that you had this experience. We checked our support email and website chat records, but unfortunately couldn’t find any previous messages from you regarding this order.
Could you please let us know which channel you contacted us through and what issue you were experiencing with the VXDIAG VCX NANO for GM? Please contact our support team directly at support@vxdiag.com so we can assist you further.
We’d be happy to look into the issue and help you get the device working properly.
It works great. The technical team were really helpful with supporting me with the setup. Love it!


